our Story and Values
Isabel Ramberg, the founder of Amico Lane, experienced the frustrations of both self-management as well as hiring a property manager for her 8-unit building in the Shaw neighborhood in Washington D.C. After interviewing friends and neighbors who live in condominiums of all sizes, she heard similar complaints. Isabel was quickly inspired to build a management company that offers a premier experience to boutique condo associations, and Amico Lane was born!
Our core values reflect the ideas of a company inspired and Started By condo owners
looking for the services they want in a management company.
Integrity
We take responsibility for our actions — we own our work, acknowledge our mistakes, and take steps to make things right. Our integrity shows in how we communicate transparently and follow through on our commitments. We treat clients, colleagues, and partners with fairness and respect, always striving to do the right thing, even when it's difficult.Commitment to Excellence
We strive for excellence in all that we do for our clients and for each other. We use proven Standard Operating Procedures (SOP) to deliver consistent, high-quality work. Our attention to detail ensures our work is error free. We ask for feedback and look for ways to always be improving. We take pride in our work and always maintain a professional demeanor, even when things are challenging.Teamwork
We are in this together. Our employees, contractors, vendors, board members, and owners– it is a team effort. We have empathy for one another and know that no one can do it alone. We lend a hand when others need our support and celebrate successes together. We also respect each other’s time — maintaining healthy boundaries and work-life balance so we can show up at our best, for each other and for our clients.Client-Focused
We take care of our clients’ properties so that they can focus on their community relationships. There is empathy in our response when they seek assistance. We act like “owners” of our properties, ensuring diligence, long-term thinking and financial soundness.Creative problem solvers
We minimize surprises through proactive project management and vendor engagement. We look to identify potential roadblocks and remedy them, so the client’s needs are addressed as efficiently as possible. When challenges arise, we act with a sense of urgency and problem solve creatively to yield an effective, value-based solution.Prioritize Communication
Excellence in communication begins with responsiveness. We don’t leave our clients, our
vendors, or each other wondering if their message has been received. We are thoughtful in our communications —ensuring it is effective, not only efficient. We keep our emotions in check so that our clients’ worries are assuaged.Flexibility
No two days are ever the same — and we embrace that. When unexpected challenges arise, we adapt quickly while staying composed and professional. We shift gears with a steady focus, support one another through disruptions, and keep problem-solving at the center of our response. Our ability to pivot gracefully ensures we meet our clients’ needs, no matter what the day brings.
WHY WE'RE CALLED AMICO LANE?
Amico (pronounced "aMEco") means friend in Italian. We strongly believe when neighbors are friendly, not only is there a great community, but the most difficult conflicts are easier to solve. We not only want to maintain the health of our client's buildings and ensure the bylaws are followed but help associations have great communication, have effective board teams, and encourage neighbors to help each other to create an inviting community.